This Payment & Cancellation Policy governs all financial agreements, billing arrangements, and cancellation procedures for The Performance Club. By enrolling in any TPC program, you agree to be bound by this policy in its entirety.
Program fees are established in your individual coaching agreement. TPC does not publicly advertise pricing. All fees are communicated directly during the consultation process and confirmed in writing prior to enrollment.
Fees are payable according to the schedule specified in your coaching agreement, which may include:
All fees are quoted and charged in U.S. Dollars (USD). International clients are responsible for any currency conversion fees charged by their financial institution.
By enrolling in a TPC recurring coaching program, you expressly authorize The Performance Club to charge your provided payment method automatically on the billing date specified in your coaching agreement, without requiring separate authorization for each billing cycle.
This authorization remains in effect until:
It is your responsibility to maintain a valid payment method on file and to update your payment information promptly if your card expires, is replaced, or is no longer valid.
All TPC coaching programs require a minimum commitment of three (3) months. This minimum commitment period begins on the date of your first billing cycle and reflects the time investment required to deliver meaningful, sustainable results.
The minimum commitment period is non-negotiable and is established to ensure clients have adequate time to benefit from the coaching process and to protect TPC’s investment in program design, onboarding, and ongoing support.
If a scheduled payment fails for any reason (insufficient funds, expired card, bank decline, etc.), TPC will attempt to reprocess the payment up to two (2) additional times within seven (7) days.
A $50.00 USD late fee will be automatically applied to any failed recurring payment. This fee reflects the administrative cost of failed payment management and will be added to the outstanding balance on the account.
If payment is not received within ten (10) days of the original due date, TPC reserves the right to:
Reinstatement of services following a payment failure is at TPC’s sole discretion and requires payment of all outstanding balances including the late fee prior to resuming coaching.
All payments made to The Performance Club are non-refundable. This includes, but is not limited to:
The no-refund policy reflects the nature of personalized coaching services, in which TPC commits significant time, resources, and expertise to program design, ongoing delivery, and client support.
Exceptions: Refunds may be considered solely at TPC’s discretion in cases of documented, severe medical emergency that permanently prevents participation. Such requests must be submitted in writing with supporting documentation from a licensed physician within fourteen (14) days of the triggering event.
To cancel your TPC program, you must submit a written cancellation request to coachana.info@gmail.com at least 30 days prior to your next billing date. Cancellation requests submitted fewer than 30 days before the billing date will result in one final billing cycle charge, after which the program will be terminated.
Cancellation during the minimum commitment period (first 3 months) does not relieve you of your obligation to pay the remaining balance of the minimum commitment. The remaining balance will become due immediately upon cancellation during the commitment period.
Upon cancellation, access to the TPC app, coaching sessions, and program materials will be terminated at the end of the final paid period.
Cancellation Policy: Sessions may be cancelled or rescheduled with at least 24 hours advance notice. Cancellations made with sufficient notice will be rescheduled at the coach’s next available opening.
Late Cancellation: Sessions cancelled with less than 24 hours notice are forfeited and will not be rescheduled or credited.
No-Show Policy: Failure to appear for a scheduled session without prior notice constitutes a no-show. No-show sessions are forfeited without rescheduling, credit, or refund. Repeated no-shows (two or more within a billing period) may result in suspension or termination of services at TPC’s discretion.
For in-person clients: being more than 15 minutes late to a session without prior notice may be treated as a no-show at the coach’s discretion.
Coaching sessions included in your program must be used within the billing period in which they are provided. Sessions do not roll over to subsequent billing periods unless explicitly agreed to in writing by TPC. Unused sessions at the end of a billing period are forfeited.
TPC is not responsible for sessions that expire due to the client’s failure to schedule, attend, or communicate availability.
If you believe a billing error has occurred, you must notify TPC in writing at coachana.info@gmail.com within 14 days of the charge in question. Disputes submitted outside this window may not be eligible for review.
You agree not to initiate a chargeback or payment dispute with your bank or credit card provider without first contacting TPC and allowing a reasonable opportunity to resolve the issue. Chargebacks initiated without prior written notice to TPC may result in immediate suspension of services and may be subject to a $75 chargeback processing fee.
Last updated: June 2025